Frequently Asked Questions

What leasing options are available?

Our lease terms range from 6-14 months.

Can I request a specific apartment & can an apartment be held?

Yes, you may select a specific apartment. Contact us today for more information about holding an available apartment home.

When is rent due and how can I pay? Are there late fees? Is there a grace period?

Rent is due on the 1st of the month and can be paid through our online resident portal, check, or certified funds. Late fees will be applied on the 4th of the month.

Are utilities included? (Which ones specifically.)

Utilities are not included.

Is there an application fee?

$75 application fee + $150 administrative fee

Can the apartment be sublet or listed on short-term rental platforms like AirBnB or VRBO?

Apartments cannot be sublet or listed on short-term rental platforms such as Airbnb or VRBO.

What happens if I need to move out before my lease expires?

A fee will be charged to residents who choose to break lease.

Is renter's insurance required?

A $15 facilities fee is added to your rent each month, which covers the apartment home. You may choose to acquire renter’s insurance to cover your personal belongings, but this is not required.

Do you offer credit reporting?

Yes, we offer credit reporting on rental payments, which can assist in building and maintaining good credit.

All residents will be enrolled in a 90-day free RentPlus trial. After 90 days of service, residents will be charged $8.95/month for an apartment with a single lease holder or $14.95/month for an apartment with multiple lease holders to continue the credit reporting service. Residents may opt out of RentPlus at any time and information regarding this procedure can be found in your lease agreement.

Do you offer valet trash service and/or recycling?

Trash chutes are centrally located in each building.

Are the apartments wired for Wifi? Is there a preferred provider?

Yes, AT&T fiber

Do you have package lockers/how do I get my packages?

We are happy to offer 24-hour Luxer One package lockers that will hold your deliveries until you are available to pick them up.

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

Breathe easy. We are a smoke free community.

What is the parking situation? Is parking assigned? Is there a fee or permit required for parking?

Uncovered parking is available for all residents on a first-come first-served basis. One vehicle per leaseholder.

What do I do if someone parks in my parking spot? What is the policy for guest parking?

Limited guest parking is available.

Do you allow pets? What is the pet policy?

We welcome most dogs and cats. Some breed restrictions apply.

All pets are screened using petscreening.com.

Restricted Breeds:

Akita
American Bulldog
American Staffordshire Terrier
Bull Terrier
Cane Corso
Chow Chow
Doberman Pinscher
Mastiff
Pit Bull
Pit Mix
Presa Canario
Rottweiler
Shar-Pei
Staffordshire Bull Terrier
Wolf
Wolf Dog Mix

What school district serves the community? High Schools? Junior High? Middle Schools? Elementary School?

Lizzie Curtis Elementary School, Leo Adams Middle School, V.R. Eaton High School

Are you near any transportation routes? Which ones?

We are located near a few public transportation options, the closest being the N Tarrant & Cumberland Gap station.

Are washers and dryers available? Are they in the apartment? What kind?

Yes, a washer and a dryer is included in your apartment!

What kind of kitchen appliances are in the apartment?

Our appliances are stainless steel.

Does the apartment come with a microwave?

Yes

Do apartments have dishwashers?

Yes

Are stoves gas or electric?

The stoves are electric.

Do kitchen sinks have a garbage disposal?

Yes

Is there a bathtub or just a shower? Are they together or separate?

We offer walk-in showers in select apartments.

Do the apartments have air conditioning?

Yes

Who is your electric utility provider?

Tri-County Electrical Co-Op

Are apartments cable ready? If so who is the provider? Is there a separate charge?

Yes, our apartments are cable ready and serviced by AT&T. Service level and cost is resident responsibility.